These Terms of Service ("Terms") govern your access to and use of the Kratisis software-as-a-service platform (the "Service"), operated by Kratisis (the "Provider"). By accessing or using the Service you agree to be bound by these Terms.
1. The Service
Kratisis is an operational tool for hospitality venues to manage reservations, customers, tables and related workflows. Access is granted to designated staff of a subscribing venue ("Customer").
2. Accounts & responsibilities
Accounts are created with email and password. The Customer is responsible for keeping login credentials confidential, for all activity that occurs under its accounts, and for ensuring its staff comply with these Terms and applicable law.
3. Subscription plans
The Service is offered in tiers (Basic, Professional, Premium). Plan limits and features are described in-app on the Info page and may be updated from time to time on reasonable notice. Downgrades may be blocked if current usage exceeds the target tier's limits.
4. Customer data
The Customer retains ownership of all data it inputs into the Service ("Customer Data"). The Provider processes Customer Data only to provide the Service, as further described in the Data Processing Agreement.
5. Acceptable use
The Customer will not (a) attempt to reverse-engineer the Service, (b) resell or sublicense access without written consent, (c) use the Service to send unsolicited communications to guests, or (d) use the Service in violation of applicable law, including data-protection law.
6. Fees & payment
Kratisis currently operates without automated online payments. Where a paid plan applies, tier changes are activated by the Provider on request and any fees are arranged directly with the Customer. Where fees are payable in advance for a subscription period they are non-refundable except where required by law.
7. Term & termination
Either party may terminate for material breach not cured within 30 days of notice. The Provider may suspend access for non-payment or misuse. On termination, the Customer may request an export of Customer Data within 30 days; thereafter data may be deleted.
8. Warranties & liability
The Service is provided "as is" without warranties beyond those that cannot be excluded by law. To the maximum extent permitted, the Provider's aggregate liability under these Terms is capped at the fees paid by the Customer in the 12 months preceding the claim.
9. Changes to these Terms
The Provider may update these Terms; material changes will be notified in-app or by email. Continued use after the effective date constitutes acceptance.
10. Governing law
These Terms are governed by the laws of the Republic of Cyprus. The courts of Cyprus have exclusive jurisdiction, without prejudice to any mandatory consumer protections.
11. Contact
Questions about these Terms: info@kratisis.com.